Our CSR/Dispatchers are responsible for addressing customer inquiries and coordinating the field activities of our service technicians in a courteous, efficient, and professional manner.
The Ideal Candidate:
- Able to estimate driving times to and from various locations within Simcoe County and Muskoka.
- Possesses basic computer and administrative skills.
- Friendly, energetic, and professional on the phone.
- Able to accomplish shared objectives with coworkers.
Responsibilities Include:
- Managing inbound and outbound communications by phone, email, and text.
- Identifying customer needs in an efficient manner by following our scripts, probing for pertinent information, and asking for clarity as needed.
- Reducing callbacks by scheduling the right technician at the right time with all necessary information.
- Performing data entry (customer details, lead sources, detailed notes, warranty claims, etc.).
- Assisting the service technicians with invoicing, payments, and part orders.
- Keeping service technicians busy by scheduling maintenance calls and selling service plans during slower seasons.
SMHC Offers:
- Competitive wages with room for professional growth and development.
- A comprehensive benefits package.
- An energetic office environment with various incentives (e.g., rewards for 5-star Google reviews).
- Paid training to learn the basics of residential HVAC.
Job Types: Full-time, Permanent
Salary: $20.00–$26.00 per hour
Expected Hours: 40 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- Paid time off
Schedule:
Ability to Commute/Relocate:
- Orillia, ON L3V 7T4: reliably commute or plan to relocate before starting work (required)
Experience:
- Dispatching: 1 year (preferred)
Work Location: In person
