Privacy Policy

Last Updated: March 20, 2025

1. Introduction

Simcoe Muskoka Home Comfort (“SMHC”, “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services, including heating and cooling system installation, maintenance, repair, and related home comfort services (collectively, our “Services”).

Please read this Privacy Policy carefully. By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a quote or service
Sign up for our newsletter
Complete forms on our Site
Make a purchase
Contact our customer service
Opt in to receive text messages

This information may include:

Name
Email address
Phone number
Address
Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

IP address
Browser type and version
Operating system
Pages visited on the Site
Referral sources

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our services
Process and complete service requests
Respond to your comments and questions
Send you technical notices and updates
Improve our services and customer experience
Send you marketing communications (with your consent)
Protect against fraud and unauthorized transactions
Comply with legal obligations

4. How We Protect Your Data

SMHC is committed to protecting your personal information. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

IMPORTANT: We will NOT share your mobile number or messaging opt-in data with third parties for their marketing purposes. Your contact information is used solely by SMHC for the purposes described in this Privacy Policy.

5. Information Sharing and Disclosure

Simcoe Muskoka Home Comfort is committed to respecting the privacy of individuals and recognizes a need for the appropriate management and protection of any personal information that you agree to provide to us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

We may share your information with:

Service Providers: Third-party vendors who help us operate our business and deliver services (e.g., payment processors, suppliers, installation partners).
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Your Rights and Choices

You may have certain rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate information
Deletion of your personal information
Opt-out of marketing communications

How to Opt Out

For text messages: Reply STOP to any message to opt out of receiving future text messages.

For email communications: Click the “unsubscribe” link in any marketing email or contact us at privacy@smhomecomfort.com.

For all other data usage concerns: Contact us at privacy@smhomecomfort.com or call us at 705-325-4328.

7. Children’s Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of these websites before providing any personal information.

9. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools.

10. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be indicated by an updated “Last Updated” date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Simcoe Muskoka Home Comfort
Phone: 705-325-4328
Email: privacy@smhomecomfort.com

Terms & Conditions

Messaging

By providing your phone number and opting in to receive messages from Simcoe Muskoka Home Comfort, you agree to the following terms:

Message Types: You agree to receive informational messages from SMHC, which may include appointment reminders, service notifications, promotional offers, and account updates.
Message Frequency: Message frequency varies depending on your interaction with our services.
Cost: Message and data rates may apply based on your wireless carrier plan.
Help: For assistance with messaging services, reply HELP to any message or contact us at privacy@smhomecomfort.com.
Opt-Out: You can opt out at any time by replying STOP to any message from us. After opting out, you will receive one final message confirming your opt-out.
Consent: Providing your consent to receive messages is not a condition of purchase or service.

Verbal Opt-in

Simcoe Muskoka Home Comfort Ltd will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.